If you are having issues printing, there are three common troubleshooting steps you can take to help solve your issue:
Step 1: Turn WiFi off and on again. Wait 5 to 10 seconds, then turn WiFi back on again
Step 3: Check that the printer is turned on and the ethernet cable is connected; turn the printer off and on again
If these steps do not help, then please submit a helpdesk ticket and someone from Tech will assist you as soon as possible.